A lengthy 18-hour delay on an Air India flight from Milan to Delhi left passengers stranded and frustrated, with one traveler, Shivani Bazaz, publicly criticizing the airline's handling of the situation. The delay caused significant disruptions to her plans, including missing important family events.
Bazaz recounted her ordeal on social media, highlighting the lack of proper communication, inadequate support during the delay, and the airline's failure to process her promised refund promptly. Her post went viral, drawing attention to the broader issue of passenger rights and airline accountability in India. The Directorate General of Civil Aviation (DGCA) has been urged to investigate and address such grievances to improve customer experiences.